
| People
Management 1. Open Book Management 2. Training Managers 3. Training Sales Personnel 4. Job Objectives/Job Evaluations 360 Evaluation Program 5. Evaluating and Improving Manager Productivity 6. Improving Incentive Compensation Plans 7. Team Building Programs 8. Personal Profile Systems Vehicle Sales Parts Department Collision Shop |
Mechanical
Shop 23. Personnel Productivity 24. Gross Profit Improvements 25. Image Service Pricing 26. Direct Dispatch Systems 27. Service Advisor Training 28. Service Merchandising 29. Service Expense Control Lease And Rental Finance And Administration Asset Management Special Services |
Note: Of the management concerns listed above, all of them are part of DMA Group's Net Profit Improvement (NPI) Program except for those with an asterisk (*) to the right of the listing. The listings followed by an asterisk (*) are DMA Group's services which are contracted separately from DMA Group's Basic Net Profit Improvement (NPI) Program.
Please use the list above as a reference to select the areas of potential improvement. Thank You.